We want you to be completely satisfied with your purchase. If you’re not, you may return eligible items within 30 days of purchase, subject to the conditions below.
Hassle-Free Returns
We want you to be completely satisfied with your purchase. If you’re not, you may return eligible items within 30 days of purchase, subject to the conditions below.
Proof of Purchase
Returns must be accompanied by:
- A valid receipt, or
- Proof of purchase linked to your customer profile (if applicable)
Condition of Returns
To qualify for a return, items must be:
- Unused and in original condition
- In original packaging
- With all tags intact
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Mattress protectors
- Pillows and inners
- Sale items
Refunds
Duvet will arrange a courier to collect the items from the delivery address once the return has been processed online.
Approved returns will be refunded via the original method of payment or onto your Duvet online Wallet. Please allow a reasonable processing time.
Refunds can also be done at any of our Duvet stores close to you.
Exchanges
We do not offer direct exchanges on the website. Customers are welcome to return an item and place a new purchase, or exchange at any of our Duvet stores.