Thank you for shopping with us! We are dedicated to delivering our beautiful bed linen, curtains, and home essentials safely to your door. Below you will find the details of our shipping terms and conditions.
1. Delivery Zones & Rates
We deliver nationwide across South Africa via reliable door-to-door courier services. Shipping fees are calculated at checkout based on your delivery address and size of order.
| Delivery Region | Estimated Delivery Time | Shipping Fee |
|---|---|---|
|
Main Centres
JHB, PTA, CPT, DBN, PE, EL, George |
2 to 4 Business Days | R99 Flat Rate |
| Regional & Outlying Areas | 3 to 7 Business Days | R150 Flat Rate |
|
Nationwide
Orders over R10 000 |
Based on your region | Calculated at checkout |
| Orders above 7 units | Our service agent will assist to complete the order | Calculated at checkout |
2. Order Processing & Dispatch
- Processing Time: All orders are processed and packed within 1 to 2 business days before being dispatched via our courier partners.
- Weekend & Holiday Orders: Orders placed over weekends or public holidays will be processed on the next available business day.
- Stock Availability: If an item is on a pre-order or out of stock, the extended dispatch timeline will be clearly indicated on the product page.
3. Tracking Your Order
Once your order has been dispatched, you will receive an automated email confirmation from our website containing your tracking number and a direct link to track your parcel online.
4. Volumetric & Bulky Shipping
Important for Inners & Pillows:
Because pillows, duvet inner duvets, and heavy blankets occupy a large volume of space, our shipping calculations use volumetric weight rather than physical weight.
While we do our best to compress items safely for transit, larger orders requiring multiple boxes may occasionally incur a bulky shipping surcharge at checkout.
5. Delivery Day Logistics
- Deliveries take place from Monday to Friday, between 08:00 and 17:00.
- Couriers require a physical address where someone is available to sign for the parcel during working hours. We cannot ship to P.O. Boxes.
- If you miss your delivery, the courier service will automatically attempt to deliver your package again on the following business day or contact you to reschedule.
6. Damaged or Lost Packages
We take great care in packaging your linens, but if an item arrives damaged or your parcel is lost in transit, please contact us at info@clubduvet.co.za within 48 hours of the delivery timestamp.
Please include your order number and photos of the damaged packaging so we can expedite a replacement or refund for you.